When can I expect my order?
Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days if Non-Prescription and 5-10 business days if Reading Glasses, Prescription or Custom Frames. Once your glasses are ready and have been shipped you will receive a further email to advise your tracking number.
Order Type and Estimated Shipping Times:
Non-Rx Glasses - Ships within 7-10 business days
Reading Glasses - Ships within 7-14 business days
Prescription Glasses - Ships within 10-14 business days
Note: International orders will take additional time to arrive. The timing depends on your country.
How can I track my package?
After your order is shipped, you'll receive an email with the tracking number for you to follow the progress. Currently we ship our packages through USPS. We're as excited as you are to have the glasses delivered! :)
Do you ship internationally?
Yes, simply select the country at the dropdown at checkout. Please note that international packages may incur additional customs cost charged by your local government.
You can exchange or return for refund a product you have purchased from OpticalsOnline within 30 days of receipt, except for prescription and reading glasses which are custom made and therefore non-refundable or returnable unless they arrive faulty, broken or with an incorrect script.Unlike many companies OpticalsOnline is delighted to offer exchanges during major sale periods. We do not permit refunds on items bought during major sale periods. Major sale periods are Black Friday/Cyber Monday (20th November to 2nd December), Boxing Day (26th December to 2nd January) and End of Financial Year (16th June 16th to 1st July). Full priced items purchased without a sale discount code during sale periods will be eligible for both refund or exchange.
To start your Return contact us at: firstname.lastname@example.org
Your right to exchange or return is subject to the following conditions:
- Returns and exchanges are only for non-prescription OpticalsOnline frames. This is in relations to us not accepting returns for prescription and reading glasses.
- You must contact us and return the item within 30 days of receipt of your purchases.
- The product is in new and resalable condition. If your product is not deemed by Opticals Online to be in a resalable condition then the following fees may be applicable: Cleaning fee $10, damaged or missing box $10, missing or damage carry pouch $5, missing or damaged cleaning cloth $5. OpticalsOnline has the final say on whether your glasses are resaleable and a refund provided based on the above factors.
- You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
- If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
- If you request a refund, it will be credited to the same account as the account from which the original payment was made.
OpticalsOnline is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. The tracking number can be used by you to locate any missing parcels with your national carrier or DHL should you select these services.
Duties and Taxes
Duties and taxes are applicable in some countries when shipping from Australia. It is the customer's responsibility for payment on any duties and taxes applicable on their order. These duties will be advised by DHL Express via email or text to you when they reach customs in your country. OpticalsOnline accepts no responsibility for duties and taxes at international borders and by purchasing from us you agree that duties and taxes are your responsibility.
Currently No Duties and Taxes are applicable on orders being shipped to the USA.
UK Duties and Taxes
If you are from the UK you have two options to pay duties and taxes. You can opt to pay these upfront to OpticalsOnline and we will pay the duties and taxes up front to DHL. This is called "Duties Paid" at checkout and is the best option and often cheaper for you in the long run. You can also opt to pay for duties and taxes to DHL directly, this option is called "Duties Unpaid" at checkout, as BLUblox does not pay the duties and taxes, you do, directly to DHL UK.
Failure to pay your duties and taxes resulting in DHL returning your order to OpticalsOnline will result in a return shipping cost being deducted from your refund when the package is received by us. By purchasing a product from our website you hereby agree to this and all other associated terms and conditions.
Our glasses are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under the Australian Consumer Law. We will refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
Our mission is to give back - and for this reason we donate a % of each sale to charity. We are currently supporting - World Vision.
World Vision is a not-for-profit organization dedicated to working with children, families and their communities worldwide by tackling the causes of poverty and injustice. World Vision serves all people, regardless of religion, race, ethnicity, or gender.
In addition, we make our own contributions to numerous charities every month, with every pair sold on opticals online going towards providing the gift of sight to someone in need.